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Frequently asked questions
Yes. We have design services and ready design e-template for free.
Product size template are template with actual size, bleeding and trimming line that we offer for your convenience, use our product size template and plug-in your artwork will make sure that you're able to submit your artwork correctly according to format, so to reduce possibility of pending job which will increase the turnaround.
You can go to artwork specification to learn more on how to prepare artwork correctly.
You will receive a "Pending" notice from our consultant, which means your order is put on hold. You are required to resend the corrected artwork within 30 days, else your order will be considered null and void.
Adobe Acrobat Document (PDF) or JPEG with 300dpi resolution. You can get the information by viewing our Artwork Specifications
You can send the artwork to us by Whatsapp or email.
Whatsapp: 6019-5220237
Email: kean_design@yahoo.com
ONLY IF your order is not yet in the printing process. Kindly contact Customer Service to check the status of your order.
No. It is a known fact within the printing industry that 100% process colour accuracy is not presently possible with the current print technology. Factors that may cause colour deviation include quality of paper stock, humidity of the weather, type of press machine, difference between monitor displays and color setting (RGB VS CMYK)
Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. KODE will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. KODE will not be responsible for any infringement of artwork content.